Placing Orders
For non-credit card orders and certain products not orderable through the website or if you have questions
or need special assistance, you may contact a customer service representative Monday through Friday, 8:00 a.m.
to 5:00 p.m. CT.
Customer Service: 1-877-664-4565. For Local and International calls: 314-692-2424.
Order Form
You may also place orders by fax or mail - a printable Order Form is available:
- Fax toll-free: 1-800-664-4534, 24 hours a day / 7 days a week
- Mail orders to The Adaptive Child, 11469 Olive Blvd. #198, St. Louis, MO 63141
Payment Methods
Online orders currently are taken by credit card only:
Visa, MasterCard, Discover Card and American Express.
Charges that are not disputed within 30 days are considered to be accurate and accepted. Payment terms are net 30.
Overdue invoices are subject to the maximum allowable interest charges.
To use Checks, Money Orders, or Purchase Orders, please download our printable
Order Form or contact a customer service
representative.
Shipping & Handling
All shipping charges are the responsibility of the purchaser and will be added to your invoice.
Shipping Charges for Regular Delivery
Shipping charges are automatically added to product total in the website checkout section. Only Regular Delivery
(FedEx Ground - Continental US only) can be processed online.
Alaska and Hawaii
Orders are sent priority mail unless otherwise requested. Consult customer service for shipping costs.
International
Consult customer service for shipping costs. 314-692-2424
Rush Delivery
Consult customer service for shipping costs.
1-877-664-4565
Ship from Factory
Some products are shipped direct from the factory or are made to order. These will normally be shipped within 4 weeks.
Partial Deliveries
When orders list several items, some of which are not in stock at the time of the order, we will fulfill and charge
the portions available including shipping based on order value. Subsequent backordered items will not include
additional shipping charge.
Damaged Goods
Damaged or short shipments should be reported within 5 days of receipt.
If a shipment arrives damaged or if the box appears damaged...
- Note damage on the delivery bill and have the driver sign it, acknowledging the damage.
- Contact the Adaptive Child Customer Service Department within 5 days of receipt at 1-877-664-4565 to start
processing an insurance claim. An order will be entered at that time to replace the merchandise.
- Save the container and merchandise for inspection.
Insurance
We are not an insurance nor Medicaid provider. We can provide you with an extra copy of your invoice, should you wish to discuss your benefits with your insurance carrier or caseworker.
Returns
- The Adaptive Child offers a 30-day return policy on most products.
Call the Customer Service Department at 1-877-664-4565, Monday through Friday from 8:00 a.m.-5:00 p.m. CT for a returned
goods authorization number (RGA number). Write the number on the outside of your return shipment and send package to The Adaptive Child, 11724 Lackland Industrial Drive, St. Louis, MO 63146. All return shipping expenses are paid by the customer.
Items must be returned within 14 days of receiving RGA number.
- For health reasons we are unable to accept returns or exchanges of eating, hygiene and mouth stick products. In addition,
we cannot accept books, computer software and videos that have been removed from original packaging.
- If you receive merchandise as a result of a Adaptive Child error, we will pay for the return shipping expense
and no restocking fee will be applied.
- For all other returns, we will credit your account for returned merchandise, minus the required restocking fee, once
merchandise has been received, inspected and confirmed to be in resellable condition. Credits will not be issued for items
received in non-resalable condition. The customer is responsible for properly packaging and protecting the item during its
shipping back to The Adaptive Child. Initial freight charges are not credited. All credits must be redeemed within 180 days.
- All returns must have an RGA number (returned goods authorization number can be obtained from our Returns Department--see above).
All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.
- All returns must be in original packaging and received in new and resalable condition. For applicable restocking fees consult
the chart below:
- Credits for returns are issued only to original purchaser.
- No cash refunds issued for under $25.00. Credit balance will be applied to future purchases made within 180 days.
- All "Stroller" returns are subject to a 15-20% restocking fee.
Pricing
All pricing represented on this site is "professional" pricing but is also available to the general public. If you have contract
or specially negotiated pricing, please call customer service to place your order.
Note: While every effort is made to ensure the accuracy of the pricing seen on this website, The Adaptive Child reserves
the right to change prices without notice.
Sales Tax & Exemptions
If the facility receiving the merchandise is in a state or locality that normally charges tax, and you are exempt from tax,
please fax or mail a copy of your exemption or resale certificate with your payment. Your sales tax will then be credited and
exempt for all future orders. If your facility is not in such a state or locality, please submit use tax directly to your state.
Privacy Policy
At The Adaptive Child we respect your privacy. Whether you visit our web site, request information, place an order, or
e-mail us, your personal information is handled with your privacy and security in mind.
Information Collection and Use
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who
communicate with us via e-mail and information volunteered by the consumer, such as survey and/or site registrations. We use
cookies to store visitors preferences, record session information, record user-specific information on pages visited.
The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our
page for each individual visitor or to communicate regarding orders placed on-line. If you supply us with your postal address
on-line you may receive periodic mailings from us with information on new products and services or upcoming events. Persons who
supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they
have placed on-line.
Any customer or visitor information collected is not shared or sold to third parties. From time to time, we may use customer
information for new, unanticipated, lawful, legitimate business purposes uses not previously disclosed in our privacy notice.
If our information practices change at some time in the future we will post the policy changes to our Web site as a notification
to these changes.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by
contacting us via e-mail, phone or fax. If you do not want to receive e-mail or mailings from us in the future, please let us
know by contacting us via e-mail, phone or fax.
Limited Product Warranty
The Adaptive Child warrants that all products shall be free from manufacturing defects for a period of one year from the
date of shipment. OTHER THAN THE FOREGOING WARRANTY, The Adaptive Child MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER RELATING TO THE PRODUCT.
Customer must notify The Adaptive Child of any manufacturing defect within five days of discovery of the defect. Upon a
determination by The Adaptive Child that the product is defective, The Adaptive Child sole and exclusive obligation
shall be to provide customer with a replacement product or a full refund of the purchase price, at the sole discretion of The Adaptive Child, and to reimburse customer for any return freight costs. In no event shall The Adaptive Child be liable
for any other costs or expenses including lost profits or direct, indirect, consequential, incidental or punitive damages. In the
event the product includes a warranty card or extended warranty from the manufacturer, customer's sole recourse under such warranty
shall be against the manufacturer. The warranty set forth herein shall govern all purchases, notwithstanding any inconsistent terms
and conditions of customer's purchase order.
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