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FAQs

Privacy & Security

How safe is ordering online?

Ordering from adaptivechild.com is extremely safe. All registration and credit card information is stored in a secure server accessible only by our staff.

Do you sell/share my email address with other companies?

No! Your email address is used exclusively by us to communicate with you regarding your order, or (if you subscribe to our free email newsletter) to notify you of special promotions and offers.

Ordering & Payment

How do I order online?

We strive to make it as easy as possible for you to order online. When shopping, simply add an item to your shopping cart from any product page. Select a size and color (if applicable), choose a quantity and click "add to cart". When finished adding items to your shopping cart, click the "Check Out" button located in the right menu bar and follow the remaining on-screen directions.

Will I receive a confirmation of my order?

Yes. After placing your order, you will receive an email confirmation. If for any reason you do not receive this confirmation, please email sales@adaptivechild.com or call Adaptive Child customer service at 1-877-664-4565.

Which credit cards do you accept?

We accept Mastercard, American Express, Visa, and Discover Cards. If you prefer to pay by check or money order, please mail your order with payment to:

The Adaptive Child, LLC
Attn: Sales
11469 Olive Blvd. #198
St. Louis, MO 63141

Be sure to include our downloadable order form which will allow you to enter the item number, description and price of the product(s) you wish to order. The order form can also be faxed to us with your credit card information to 1-800-664-4534.

Download Order From

Do I have to pay sales tax?

A sales tax of 6.075% is added to each order shipped to a Missouri address, in compliance with the law. Orders shipped to all other locations are not charged sales tax.

What are your return/exchange procedures?

We guarantee every item we sell and offer a 30-day return policy. Click here for more information about our guarantee.

When will I receive my backordered item(s)?

Once the out-of-stock item arrives in our warehouse, it will usually ship within one business day and you should receive the item via standard shipping in 5-7 business days. A shipping confirmation will also be sent. If an item is out-of-stock for more than three weeks, we will send an email with an updated arrival date.

Will I receive a shipping confirmation?

Yes. Each morning shipping confirmations are sent for items that were shipped the previous day. For dropship items, the shipping confirmation is sent after the vendor has notified us that your order was shipped, which may be a week or more after your dropship item was shipped. If for any reason you do not receive a shipping confirmation, please email sales@bright-start.com or call Adaptive Child customer service at 1-877-664-4565.

Creating an Account

Why should I create an account?

Creating an account makes it even easier for you to shop with us in the future. For example, once you set up an account, we will "remember" your shipping addresses for future orders, which will save you typing time. In addition, you can check the status of your order at any time or review your complete order history. Click here to create an account.

I forgot my password. What now?

No problem. Go to the account login page, enter your email address and click on "forgot your password?" Then, follow the instructions to obtain your password.

Shipping and Handling

What are my shipping options?

For online orders, most items can be processed for Standard Shipping (5-9 business days). By calling customer service, most items can also be processed for Express Delivery (2 business days). However, certain items (such as those we are personalizing for you, as well as items shipped directly from the manufacturer) may require anywhere from 2 to 6 weeks for delivery. In these cases, Express Delivery is not available. In addition, some oversized Items cannot be shipped express. Adaptive Child will notify you if your item cannot be shipped via the method you choose.

How much does shipping cost?

Shipping charges are figured per item based on the weight and size of the product.

When will I receive my order?

Orders usually take 1 to 2 weeks to ship. Orders shipped via Standard Shipping usually take 5 to 9 business days to arrive. However, Express Delivery is available on most items. Express Delivery orders arrive in two business days. Please note that some items (such as those shipped directly to you from the manufacturer) can take anywhere from 3 to 4 weeks to ship.

Can I specify separate billing and shipping addresses?

Yes, easily. After completing the billing address form, the next window will allow you to enter a different address for shipping.

Do you accept international orders?

Yes, however, international orders cannot be processed online. Please consult customer services for international orders.

Oversized Items

Products labeled "Oversized Item" are subject to additional shipping charges and therefore cannot be processed online. Please consult customer service regarding ordering information for oversized items.

Please Note: Some oversized or drop ship items cannot be delivered outside the continental U.S. or contiguous U.S. locations.

General Questions About Our Merchandise

Do you have a catalog?

No, we offer only our website, but no catalogs. We have found that our customers appreciate the convenience of at-home shopping. In addition, we are constantly updating our site with the latest product offerings. Purchases can be made online, by telephone, by mail or by fax.

I see that you are no longer carrying an item I previously purchased. Does this mean it has been recalled or that you found it to be of inferior quality?

No, not at all. Products are discontinued for a variety of reasons. Sometimes, a manufacturer is unable to supply us with the quantity we need. When this occurs, we may replace that item with a similar product by a different manufacturer. In addition, we are continually "upgrading" our products with new models that offer additional features, in which case we discontinue the earlier models. Furthermore, when a product fails to meet our sales objectives (indicating that most of our customers have no need for it), we cease to carry it.

How will I know if my backordered item is not coming in on schedule?

If an item is backordered or out-of-stock for more than three weeks, an email with an updated arrival date is sent.

Navigating Our Site

I can't find the product I am looking for. How can I search for it?

Put our Advanced Search feature to work for you. Advanced Search allows you to search for a product by name, item number, keywords, category, price or brand. You can access this feature by clicking on the "Advanced Search" button located on the left menu bar of each page or by clicking here.

How do I get more information about a product before I purchase it (such as the manufacturer's name and assembly requirements)?

For more information about a given item, please email us at sales@adaptivechild .com. Include the item name, item number, and all of your questions, and we will make every effort to respond within 24 hours. (You can also call us at 1-877-664-4565. One of our representatives will be happy to assist you.)